No, all payments are cashless. Hey – this is the convenience generation!

Your refund will be applied to the card you used at checkout. Please allow time for your card company to process the refund transaction

Currently we accept secure online payments via debit/credit card (Visa, MasterCard and American Express).

We assign a cleaner only once your payment has been successfully processed.

Yes, in some cases surcharges will apply depending on the services you require, or the day of your booking. Surcharges are as follows:

ON DEMAND / SAME DAY – End Of Lease Clean$55.00
ON DEMAND / SAME DAY – Residential Clean$25.00
SUNDAY20% Extra on Base Cost
FURNISHED – End of Lease Clean Only15% Extra on Base Cost

*** Please note that % Surcharges are added to your Base Cost only and not to and selected extra services***

The WHIZZ website and app generates a price based on your property details (bedrooms, bathrooms, number of floors and any selected extra services).

Don’t worry – you won’t be charged anything until you confirm and process payment.

Yes, you will receive an invoice as soon as your payment has been successfully processed.

If you have not received your invoice, please contact customer service on 1300 029 290 or email us at