Are Whizz cleaners COVID-19 compliant?
Yes - We instruct workers to follow appropriate hygiene and safety precautions, including thoroughly washing their hands and focusing on high-touch surfaces. This incorporates the latest recommendations from a variety of domestic and international government bodies, including the Department of Health, and is updated frequently as guidelines change.
Who can I call in case I have a question that has not been answered yet?
Please don't hesitate to contact us at 1300 029 290. Alternatively you can contact us via email at info@whizz.com.au or through our contact form here.
Are all products and tools sanitised?
Whizz Professionals are instructed to use new cleaning cloths, masks and disinfect additional cleaning equipment before each clean.
Do Whizz Professionals wear masks and other PPE during my clean?
Whizz Professionals should be at all times using masks and gloves during every booking. Additionally, all Professionals must verify they are not experiencing any cold or flu-like symptoms and are advised to stay home and rest if they feel unwell.
Can I reschedule my upcoming booking? Can I pause my cleaning plan?
Any booking that needs to be rescheduled or paused due to COVID-19 circumstances can be rescheduled or paused without any cancellation fee. This includes customers or Professionals that:
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
Does a Whizz clean include high touch areas, such as door handles and remote controls?
All Whizz Professionals are instructed to complete a disinfection service, included in every clean. This includes the disinfection of all high-touch areas such as door handles, remote controls and light switches.
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Can I reschedule my upcoming booking? Can I pause my cleaning plan?
Any booking that needs to be rescheduled or paused due to COVID-19 circumstances can be rescheduled or paused without any cancellation fee. This includes customers or Professionals that:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
How do I know if my booking is confirmed?
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in my account Has booking a cleaner ever been this easy?
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our WHIZZ accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
How do I book a clean?
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
1. Enter your postcode
2. Fill in the property details
3. Pick a service and schedule
4. Pay securely
5. Tell us about your personal cleaning preferences
6. Sit back and bask in the glory of taking your WHIZZ! Future bookings are even faster once you’ve registered and created a customer profile. In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
I forgot my password!
Just click the “Forgot password” link on the login screen and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
What happens if I am not happy with my clean?
Your satisfaction is the most important thing to us - so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee. We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem.
So we can best address your concern, please:
1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Do I need to supply cleaning products or equipment?
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
I forgot my password!