Full terms and conditions for Home and End of Lease cleaning services can be downloaded from the following link: Cleaning Terms and Conditions
Our WHIZZ accredited cleaners are the face (and hands!) of the company, we carefully screen and train them so they share the same standards, provide the highest level of service and create the WHIZZ experience we promise to our customers.
We would never send a cleaner we wouldn’t trust in our own homes!
Here are a few reasons you can trust our cleaners to be the best cleaners in Australia:
1. Trained
Before our cleaners start with WHIZZ they must undertake an induction to ensure they are aware of the consistently high quality standards a WHIZZ accredited cleaner must deliver.
2. Tested
WHIZZ has periodical Onsite Quality Assurance Checks where a trained member of our staff goes onsite to ensure the cleaner is doing all the right things according to the “WHIZZ Way”.
3. Customer Approved
We review all WHIZZ accredited cleaners against customer feedback – your satisfaction matters to us!
Rest assured, we take every step to give you quality, safety and peace of mind.
No, all payments are cashless. Hey – this is the convenience generation!
Your refund will be applied to the card you used at checkout. Please allow time for your card company to process the refund transaction
Currently we accept secure online payments via debit/credit card (Visa, MasterCard and American Express).
We assign a cleaner only once your payment has been successfully processed.
Yes, in some cases surcharges will apply depending on the services you require, or the day of your booking. Surcharges are as follows:
| SURCHARGE TYPE | COST (inc GST) |
| ON DEMAND / SAME DAY – End Of Lease Clean | $55.00 |
| ON DEMAND / SAME DAY – Residential Clean | $25.00 |
| SUNDAY | 20% Extra on Base Cost |
| MULTI STOREY PROPERTY | $25.00 |
| FURNISHED – End of Lease Clean Only | 15% Extra on Base Cost |
*** Please note that % Surcharges are added to your Base Cost only and not to and selected extra services***
The WHIZZ website and app generates a price based on your property details (bedrooms, bathrooms, number of floors and any selected extra services).
Don’t worry – you won’t be charged anything until you confirm and process payment.
WHIZZ works with the best cleaners in Australia – are you one of them?
Contact our Cleaner Management team at operations@whizz.com.au
You will need to have the following
- ABN Number
- Public Liability Insurance
- Police Check (For you and any of your staff)
- Your Own Equipment and Transport
- A Great Attitude (This is the most important requirement!)
Yes you can! That’s our motto.
We love all types of feedback, and if you are happy with your clean feel free to share the love. You can leave a review on our WHIZZ Facebook page.
If you refer someone, then please let us know!!!
No, our WHIZZ accredited cleaners arrive equipped with tools and cleaning supplies.
But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
About Whizz
With a seamless 60-second booking process, secure payment, and a 100% happiness guarantee, WHIZZ is the easiest, most convenient way to book a clean.
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