Your happiness is very important to us! We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem. So we can best address your concern, please:
- Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
- Take photos of the areas that the cleaner missed
- Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas
We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Reschedule and Cancel can be done via website in https://whizz.com.au/my-account/ or using the app.
You can use the WHIZZ App or the Website to reschedule or cancel (with FULL refund) your clean 24 hours prior to your booking start time.
The WHIZZ App or the Website can also be used to reschedule your clean up to 12 hours prior to your booking start time.
The WHIZZ App for iOS can be downloaded here.
The WHIZZ App for Android can be downloaded here.
Please contact Customer Service on 1300 029 290 if you require further assistance with rescheduling or cancellation of your clean.
As long as it takes to get your home sparkling!
Our WHIZZ accredited cleaners are trained to clean efficiently, but we don’t put any timeframes on your clean and we don’t charge by the hour. Our fees are fixed and based on the number of bedrooms, bathrooms and services you ask for.
We will send you a confirmation sms with your booking details and date of clean, plus an email with a receipt of payment. You can also view your booking in https://whizz.com.au/my-account/
Has booking a cleaner ever been this easy?