Yes, just send us your request by contacting Customer Service on 1300 029 290.
If the same WHIZZ accredited cleaner cannot be available, do not fear! All our cleaners follow the same standards and cleaning checklists.
Your satisfaction is the most important thing to us – so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee.
We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem. So we can best address your concern, please:
- Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
- Take photos of the areas that the cleaner missed
- Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas
We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.
Reschedule and Cancel can be done via website in https://whizz.com.au/my-account/ or using the app.
You can use the WHIZZ App or the Website to reschedule or cancel (with FULL refund) your clean 24 hours prior to your booking start time.
The WHIZZ App or the Website can also be used to reschedule your clean up to 12 hours prior to your booking start time.
The WHIZZ App for iOS can be downloaded here.
The WHIZZ App for Android can be downloaded here.
Please contact Customer Service on 1300 029 290 if you require further assistance with rescheduling or cancellation of your clean.
Yes it is, and no it’s not…wait, what???
At it’s heart WHIZZ is a technology company. We have developed a sophisticated online marketplace, matching customers with qualified and trusted cleaners.
However, we also understand that nearly 80% of cleaning is referral-based. For this reason, we personally screen all cleaners to ensure that they meet the stringent requirements to become a WHIZZ accredited cleaner.
WHIZZ is not just a platform for cleaners and clients; our point of difference is we take pride in the cleaning results. We don’t just send you a cleaner and walk away. We guarantee our work, we regularly audit our cleaners, we send the cleaner back if we do not meet your cleaning expectations, and our “after sales service” is best in class!
Just click the “Forgot password” link on the login screen (or click here) and then enter your registered email address and we will email you a link to create a new password. Clean and simple!
It’s easy! We’ve designed our website and mobile Apps so you can WHIZZ through the booking:
- Enter your postcode
- Fill in the property details
- Pick a service and schedule
- Pay securely
- Tell us about your personal cleaning preferences
- Sit back and bask in the glory of taking your WHIZZ!
Future bookings are even faster once you’ve registered and created a customer profile.
In order for us to confirm the booking and allocate a cleaner, payment must be received prior to the booking date.
For Residential Cleans: Book via the App or Website
For End of Lease Cleans: Book via the App or Website
For Commercial/Business cleans or Short Term Accommodation property cleans you’d like us to maintain for you: Call us at 1300 029 290
Need an urgent clean? Busting for a WHIZZ? We got you!
You can now book a same-day clean up until 2pm. Any booking after 2pm and the clean will need to be done the next day.
We’ll send a WHIZZ accredited cleaner to you as fast as we can, but give us a maximum three-hour window to find a cleaner and get them across traffic. Once you’ve booked your On-Demand clean we will call you and give you an approximate Time of Arrival.
There’s a surcharge for an On-Demand booking ($25 for residential cleans, and $55 for end of lease cleans).
We say here at WHIZZ that cleaning is a lot like dating. We aim for Love at First sight, but it may take us 2 to 3 cleans to understand your expectations. If you are not happy with a result of a clean, our policy is to return to touch up and fix the problematic areas within 24 hours.
If you have any special requirements for your cleaning, let us know so we can mark it on our files!
About Whizz
With a seamless 60-second booking process, secure payment, and a 100% happiness guarantee, WHIZZ is the easiest, most convenient way to book a clean.
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