Your satisfaction is the most important thing to us – so when you book with Whizz, you can always enjoy peace of mind with our 100% Happiness Guarantee.

We work hard to make every WHIZZ amazing, but when something goes wrong we pride ourselves on how we fix the problem. So we can best address your concern, please:

1. Contact us as soon as possible. You can call 1300 029 290 or send a message through any of the “Contact us” buttons on the website or mobile app
2. Take photos of the areas that the cleaner missed
3. Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas

We will discuss your concerns with your WHIZZ accredited cleaner and aim to send them back within 24 hours of your clean.