Home Cleaning – What if things go wrong?

Why your happiness is important

Disregarding ‘how to be a millionaire in three weeks and a swath of Nigerian Princes’, the internet provides numerous services that offer customer satisfaction, but if you opt for a service like Home Cleaning – What if things go wrong?

Even with only a cursory review of recent articles it becomes apparent that sometimes what is advertised and glorified in cyberspace can be disparate from reality. It is often a rudimentary process to ensure that in reality you get what you paid for. Many Australians have recently taken to employing a domestic cleaning service. This is no longer considered to be a luxury, rather a pragmatic solution to domestic bliss in the hectic and time constrained 21st Century. If you decide to have cleaners and opt for a service such as Home Cleaning – What if things go wrong? We all know things can go wrong, so knowing what measures are in place if you find yourself in some sort of predicament is a prerequisite to choosing the right company or service.

Whizz employs professional cleaners who take pride in their work. They come equipped with their own cleaning equipment and cleaning products so you do not have to supply a thing. Many of our clients choose to have regular cleans and build relationships with our contractors who get to know their house and what is required to maintain it. Under their frequently asked questions for Home Cleaning – What if things go wrong? You will see that Whizz is flexible and hopes to solve any problem that may arise. We are upfront with exactly what it is we offer and this can all be found on our website or by contacting one of our customer service advisors who are more than happy to help.

To avoid confusion, it is important to understand what areas are included in your home clean as well as knowing what is not. For example, removing pet faeces is not part of our service, nor is moving heavy objects and furniture. Unblocking your toilet is not in the agreement either. However, what drives Whizz is ‘customer satisfaction’ and we endeavour to make you happy. We are flexible and are always looking for ways to improve. If there is an area we have cleaned with which you are not completely satisfied you can take a photo and send it to us though any of our ‘contact us’ buttons on our easy to navigate website or via our mobile app. This can be downloaded through Google Play or the Apple store.

In hiring domestic cleaners it is quite reasonable to expect all carpet and floor space be vacuumed and mopped and the shower and toilet areas be disinfected. Dusting should also be inclusive. Some disagreements relate to perception – was it cleaned enough? Or why wasn’t a particular area cleaned? Feedback is an integral part of our platform; we have been in operation since 2014, have cleaned over 40,000 houses, and are always looking at ways to improve.

Common disappointments regarding home cleaning are that the area was not sufficiently cleaned, noise can pose problems, or what was included in the clean was ambiguous. Whizz, like any other company, values our customers and if you are not happy with any aspect of the clean, someone will come back and rectify the said problem. The services that are not included in your clean are clearly stated on our website and we offer extra services such as ‘cleaning the fridge, the balcony, cupboards, pantry and oven.’ There is also the option to have your carpet steam cleaned as an ‘extra service.’ Some people prefer a particular product to be used to clean their floor for example. Whizz understands and are more than happy to facilitate this. Just let us know and we can ensure your preferred product is used.

It is important to understand that just one clean is unlikely to produce ‘brochure perfect’ pictures. This can take a couple of cleans, but with regularity it is guaranteed. Of course our employees as they become more accustomed to the particular environment become more effective. There is a high standard the contractors have to meet before cleaning with Whizz. We also like to keep up to date with the current cleaning methods and equipment on the market.

Whizz also offers an ‘on demand’ service; perhaps you need a same day clean because you have people coming over the next day and you have not had time to clean the mess up from the party you had on the weekend. We offer this service and are able to provide you with an approximate time of arrival. This is all set out clearly on the website. You are quite within your rights to cancel your booking and reschedule and be refunded – just give us 24 hours’ notice. Once you have booked a clean with Whizz, you will be sent an SMS to confirm the details of your booking, plus an email with the receipt of your payment. You can also view your account online through the Whizz website. A lot of people like to use the app which is easy to download, and the beauty is, you can arrange all of this via your mobile phone without having to speak with anyone. All Whizz cleaners have been cleaning for at least one year, are insured and police checked. We regularly carry out quality assurance checks on properties to ensure our high standard is adhered to. Our prices are fixed so one of our professionals will clean until your house looks sparkling. It is your choice as to whether you would like to be around for the clean. Your happiness is the most important thing to us, so if you are concerned when booking a service like Home Cleaning, rest assured if things go wrong, as they sometimes do, there is always someone you can speak to who, will try and address the problem.