Supporting the safety of our customers and Professionals
In response to the COVID-19 pandemic, Whizz continues to service Australia with introduced initiatives to support the safety and wellbeing of our Pros and community.
Ensuring use of hospital-grade disinfectants at every clean
Focus on high-touch areas such as door handles and remote controls
Mandating use of masks, rubber gloves and fresh cleaning cloths
Ensuring all Pros have the right support and are following guidelines
Whizz ensures the highest safety standards using mandatory safety checks before, during, and after every clean.
Whizz follows all local council and state restriction guidelines. If you have questions regarding essential services in your area, contact our Support team today.
Can I reschedule my upcoming booking? Can I pause my cleaning plan?
Any booking that needs to be rescheduled or paused due to COVID-19 circumstances can be rescheduled or paused without any cancellation fee. This includes customers or Professionals that:
Do Whizz Professionals wear masks and other PPE during my clean?
Whizz Professionals should be at all times using masks and gloves during every booking. Additionally, all Professionals must verify they are not experiencing any cold or flu-like symptoms and are advised to stay home and rest if they feel unwell.
Is Whizz offering a disinfecting service? How is it different to a standard clean?
Whizz now offers a disinfecting service with all our cleans.
This includes:
Are Whizz cleaners COVID-19 compliant?
Yes - We instruct workers to follow appropriate hygiene and safety precautions, including thoroughly washing their hands and focusing on high-touch surfaces. This incorporates the latest recommendations from a variety of domestic and international government bodies, including the Department of Health, and is updated frequently as guidelines change.
Who can I call in case I have a question that has not been answered yet?
Please don't hesitate to contact us at 1300 029 290. Alternatively you can contact us via email at [email protected] or through our contact form here.
Does a Whizz clean include high touch areas, such as door handles and remote controls?
All Whizz Professionals are instructed to complete a disinfection service, included in every clean. This includes the disinfection of all high-touch areas such as door handles, remote controls and light switches.
Are all products and tools sanitised?
Whizz Professionals are instructed to use new cleaning cloths, masks and disinfect additional cleaning equipment before each clean.
We regularly check in with our Professionals to ensure they have access to information relating to the latest guidelines, access to equipment and products, and access to the right mental health and wellbeing support services.
Supply of cleaning packs, which include eco-friendly cleaning products with high efficacy against covid-19, as well as gloves and masks
Supporting multiple community-based organisations that are providing critical mental health and wellbeing support services
Investing in driving meaningful demand for the thousands of individuals and small business owners that service customers via Whizz
Continuing to provide financial assistance to many Pros that require support in the highly restricted parts of Australia