lili whizz

When the call went out for votes for Employee of the Month, everyone in the Whizz team said, “LILI!” Since Liliani Asipeli joined Whizz’s Customer Service team in November 2015, she’s been filling the office with good vibes and positivity.

Busting for a Whizz

Before joining Whizz, Lili worked in the car rental industry doing Reservations, Customer Service and Corporate/Leisure Sales. But after 7 years she was ripe for a challenge. “I joined the team because I knew Whizz would take me out of my comfort zone – it is the stretch I need to sharpen my skills.” So far, she’s loving her job. “I like the “All In” culture and potential for me to grow.”

Service with a smile

Lili can spend hours on the phone confirming bookings, arranging schedules, and asking customers about their Whizzperience. When someone reports a disappointing Whizz, she’ll go out of her way to sort out the problem and make the next one better. “A perfect day in Whizz would be to have loads of bookings, customers who loved their Whizz experience and advocate to their family and friends,” she says. (Santa, are you taking down notes?)

Celebrating Whizzmas

The last week has been very busy for Lili, as she helps recurring customers adjust their booking schedules around their holiday trips and parties. But she’s looking forward to her favourite part of the season: spending quality time with loved ones. She adores being an Aunty, and just hanging out with friends. “I like hearty conversations and laughing till my stomach feels like I’ve done sit-ups!”

It’s the kind of holiday cheer she hopes to have throughout the year… and brings to the Whizz office every day.

lili whizz quote

If you’ve ever requested a Whizzard, rescheduled a booking, or called in about a less-than-perfect Whizz, then you’ve met Reece. He’s the guy who sorts it all out and pulls all sorts of miracles to grant customer requests. Like Santa, but with better abs.

Reece Turnbull is the Head Whizzard for Customer Service. He joined the company in September. “There is limitless potential with this company and I wanted to be part of the process,” he said.

Life before Whizz

Before Whizz, Reece worked in the health and fitness industry for 10 years. “I took lots of different roles from Management and running my own business, to Personal Training and Group Fitness Instructing,” he says. “I grew up in rural NSW and enjoy keeping fit and healthy.”

But Reece felt it was time for a change. “Let’s face it, there are only so many grapevines you can do until you decide you need to change careers!”

Reece2

All in a Day’s Whizz

Reece can get as many as 80 calls and 100 emails a day. “The perfect day would be to get nothing but positive feedback for Whizz!” But when something happens – and Reece’s unofficial job description is The Person To Call When Something Happens – he’s ready to fix it. ‘My biggest challenge is mediation, just trying to make everyone happy.”

But even on the toughest day, Reece is happy he’s joined Whizz. “I’ve always said that a workplace is all about whom you work with and I think we have a great team.”