When the call went out for votes for Employee of the Month, everyone in the Whizz team said, “LILI!” Since Liliani Asipeli joined Whizz’s Customer Service team in November 2015, she’s been filling the office with good vibes and positivity.
Busting for a Whizz
Before joining Whizz, Lili worked in the car rental industry doing Reservations, Customer Service and Corporate/Leisure Sales. But after 7 years she was ripe for a challenge. “I joined the team because I knew Whizz would take me out of my comfort zone – it is the stretch I need to sharpen my skills.” So far, she’s loving her job. “I like the “All In” culture and potential for me to grow.”
Service with a smile
Lili can spend hours on the phone confirming bookings, arranging schedules, and asking customers about their Whizzperience. When someone reports a disappointing Whizz, she’ll go out of her way to sort out the problem and make the next one better. “A perfect day in Whizz would be to have loads of bookings, customers who loved their Whizz experience and advocate to their family and friends,” she says. (Santa, are you taking down notes?)
The last week has been very busy for Lili, as she helps recurring customers adjust their booking schedules around their holiday trips and parties. But she’s looking forward to her favourite part of the season: spending quality time with loved ones. She adores being an Aunty, and just hanging out with friends. “I like hearty conversations and laughing till my stomach feels like I’ve done sit-ups!”
It’s the kind of holiday cheer she hopes to have throughout the year… and brings to the Whizz office every day.